Netflix offers and payment plans are country-specific. The payment methods for these subscriptions and plans are also country-specific.
Therefore, users may face issues making a Netflix payment for various reasons including using the wrong payment method and subscription plans.
Let us discuss what Netflix payment plans and possible reasons for a declined payment for your account are.
Netflix Payment Plans – An Overview
Netflix payment plans vary by country. The US viewers can subscribe to three payment plans including the Basic, Standard, and Premium plans for $9.99, $15.49, and $19.99 respectively.
Each payment plan offers access to 1,2, and 4 screens respectively. If you’re trying to use the same account for more than this screen limit, Netflix will deny access.
The monthly payment cycle renews on the date you subscribed to a plan for the first time. You can upgrade to the next payment plan or purchase add-ons depending on your needs at any time.
Netflix accounts and screen times are also country-specific. Also, payment options vary by country. Similarly, live-streaming content subscriptions and DVD purchases are different.
Why is Your Payment Plan Method Declined on Netflix?
If you are through these basics and still facing an issue with Netflix payments, it may be due to other reasons.
We’ve listed a few of the most common reasons for payment declined by Netflix.
You are Not Using an Accepted Payment Method on Netflix
Netflix supports several payment methods in different countries. Still, some options are only available in certain countries.
If you are living in the US, your payment options include:
- Credit and Debit Cards from Visa, Mastercard, American Express, and Discover.
- Selective virtual credit/debit cards (Not officially listed by Netflix).
- Prepaid cards from major brands including Visa, Mastercard, etc.
- Netflix gift cards purchased from a retailer or online.
- PayPal
- Partner payment plans from Cox, Comcast, and T-Mobile packages.
Additionally, Netflix supports subscription plans from a few other partners like Apple. However, some digital wallets like Samsung Pay or Google Pay may not yet be supported for Netflix subscription payments.
Solution:
The first thing you should do is verify that the payment method you are using is listed by Netflix. As mentioned, some payment methods may not be available in your country of residence but are available to others.
Your Payment Method is Not Updated with Netflix
A common reason for Netflix payment rejections is when a bank or financial institution declines a transaction if the billing information is not updated.
If you are using a credit/debit card and the billing information with the bank and Netflix account does not match, the transaction may get declined.
A similar problem occurs when your account information is invalid or incomplete with Netflix. For instance, you listed a payment method that is not supported in your country.
Solution:
Log in to your Netflix account and verify there is no pending account information from your side. Then, hover over the “Manage payment info” section.
Verify that the essential information like a postal code, card number, expiry date, contact number, etc. Are matching with the bank’s record.
Your Credit Card or Account Limit Has Expired
Another reason for most online payment rejections is the credit card or account limit exceeding the available limits.
Credit cardholders can particularly face this problem if there are pending payments and they clear on the same day. For instance, if you make an online payment on a weekend night, it may appear on your credit card statement on the following Monday.
Similarly, you may have deposited funds to your bank account but the balance does not appear before the Netflix subscription becomes due.
Insufficient funds due to uncleared checks or any other reasons are the most common reasons why Netflix will deny your subscription payment.
Solution:
Double-check your bank account or credit card balance. You can do it through an SMS alert, ATM, or monthly card statement.
Once you’re sure of the available balance, proceed with the new subscription or pay for the pending one directly.
You Entered the Wrong Payment Information
This problem occurs for first-time subscribers of Netflix. If you enter the wrong personal and payment information, Netflix will deny your monthly payments later on.
For instance, you incorrectly entered the credit/debit card number or CCV when purchasing for the first time. Likewise, if you’ve enabled double-factor authentication, make sure to enter the right one-time password (OTP).
For recurring payments, this error occurs when you fail to save changes to the billing information or payment options.
Solution:
Verify your personal and billing information by logging in to your Netflix account first. If you are a new subscriber, check your credit card number, expiry date, and other information recorded in your profile.
If you are making a one-time purchase, enter the valid payment credentials and look for an active Netflix account.
Your Gift Card, Credit Card, or Payment Method is Not Supported in the Region
Cross-border Netflix subscriptions do not work. Similarly, virtual subscription codes, gift cards, and other payment options work in specific countries.
You can use a Netflix gift card in another country as long as the subscription currency for the card and your account are the same.
Also, if the Netflix account is created in one country and you are paying through a credit card issued in another, you must register this payment method first with Netflix.
Some digital payment options like PayPal may not yet be available in your country but to others. Therefore, if you try using a payment method that is not supported in your country, Netflix will decline your payment.
Solution:
Make sure to use the right credit card and gift cards. Verify that the gift card isn’t used or activated already. If the problem persists contact the Netflix support team or seek help from your financial institution.
Your Netflix Account is on Hold
Many Netflix users have reported the issue “Your account is on hold because of a problem with your last payment.”
You’ll see this message on your account screen if your previous payment was declined or is still pending. It simply means you owe money to Netflix for the previous month’s subscription or any other transaction made.
Any other purchase you make with Netflix from your account will be declined during this period.
Solution:
Make sure there is no pending monthly subscription payment for your Netflix account. It may happen due to a failed credit card transaction or insufficient balance in your bank account.
Once your previous balance is cleared, contact the Netflix support team to re-activate your account.
Netflix Billing Partner Has Declined Your Payment
Netflix provides subscription plans through various partners in different countries. For instance, its partners in the US are Cox, Comcast, and T-Mobile.
You may see a declined payment message from these partner service providers for one of the reasons listed above.
It is common when you purchase bundle packages including Netflix subscriptions and your credit card balance is insufficient for the whole package renewal.
Solution:
Double-check your monthly subscription plans with the service provider and make sure it is paid on time. If you’ve already made the payment, contact the service provider to renew the Netflix subscription.
