Top 7 Reasons Why Roblox is Declining Your Payment? (Solution Include)

What Does Roblox Offer?

Roblox is one of the leading online gaming platforms launched in 2006. It now offers game participation and development options to its users.

Since its launch, Roblox has offered a gaming experience for windows, Mac OS, IOS, Android, and Xbox One platforms as most other popular gaming platforms do. It allows both a single-player and multi-player gaming experience.

The company claims to have almost 52 million daily active users on its platform with over 12 million creators among them.

Roblox allows game participation for kids aged under 18 as well. It means you may face some payment issues for unauthorized usage or otherwise.

What are the Accepted Payment Methods at Roblox?

Roblox accepts different payment options from its browser and mobile app users. You should carefully see the list before using one to avoid any confusion.

The web browser gamers can use one of these payment options at Roblox:

  • Major Credit and Debit cards – Visa, Mastercard, JBL, American Express, etc.
  • Prepaid Credit Cards – Most Leading Brands
  • Roblox Gift Cards
  • PayPal

The mobile app gamers can use only these payment options:

  • Amazon
  • iTunes
  • Google Play

While Xbox One users can pay through Xbox One live website or Roblox Xbox One app through in-app purchases.

So, the safest option for you is to use a renowned brand’s credit or debit card to pay for your in-app purchases or monthly subscriptions.

What are Unacceptable Payment Methods at Roblox?

As you can see there are some notable exceptions from the payment methods listed above for Roblox.

Roblox currently does not accept payments from:

  • Cash, paper checks, money orders, etc.
  • Bank transfers, wire transfers, international transfers, etc.
  • Digital wallets like Apple Pay, Google Pay, and Samsung Pay.
  • Gift Cards for Mobile or Xbox One users
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Once familiar with the payment options, it’s easier to detect where the Roblox declining payment issue is coming from.

Let us now analyze the top 7 most common reasons why Roblox is declining your payments.

1. You are using an Authorized Payment Method

Your first and foremost task is to verify that you are using an authorized payment method. We’ve listed the available payment options above.

If you are using any other payment method like a bank transfer that Roblox does not accept at the moment, your payment will be declined. Also, check for the available payment options according to your user experience (web, app, Xbox).


If possible, use one of the major credit or debit cards from recognized brands like Visa, Mastercard, American Express, and Discover.

However, it does not mean you can’t use other types of cards. Just make sure the card is authorized and registered with your Roblox gaming account to avoid any issues.

2. You are an Underage User of Roblox

This one is a very basic issue but may cause much confusion for Roblox gamers. Underage users can register their gaming accounts with Roblox without authorization from their parents but cannot pay through their cards.

It simply means if you are using a credit/debit card owned by one of your parents, you’ll need them to authorize the transaction. Otherwise, Roblox will decline the payment or your parent’s credit card will reject it for no authorization.


Verify that the credit card you want to use is registered with the Roblox account. Then, ask for verification from your parents and use it when making a purchase.

Roblox will also contact a verification link to your parents confirming their authorization.

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3. Your Payment Information is Obsolete

Like any other online payment transaction, Roblox will decline the payment if your billing information is obsolete.

It means you’re using an expired credit or debit card. Your billing address has changed or you didn’t upgrade personal information like date of birth.

Similarly, if you change the payment methods from one credit card to another, update it on your Roblox account too.


Log in to your Roblox account and go to the billing and payment section. Make sure the billing and personal information is updated.

4. You are Using Gift Cards on the Roblox Mobile App

As listed above, you cannot use the gift card on the Roblox mobile app or Xbox one accounts. The gift cards are only acceptable through windows and Mac-downloaded apps.

Therefore, when you try redeeming a gift card on the Roblox mobile app, it will decline your payment.

Although you can combine different gift cards for a single payment, you cannot mix them with other payment options like a credit card.

Partial payments through a gift card are also not accepted. So, make sure to use gift cards only for a subscription or other payment options.


Do not use Roblox gift cards on your IOS or Android apps. Only use them on Windows or Mac devices.

Also, avoid mixing these gift cards with other payment options. Purchase sufficient gift cards to complete a purchase and avoid rejection.

5. Your Credit/Debit Card Limit Has Expired

A common problem for Roblox gamers occurs when they use a credit/debit card with insufficient funds. It happens when your credit card transaction exceeds the upper limit.

It may be due to a low balance on your bank account, credit card limit, a billing error on your card, conditions from the bank, and so on.

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Check your credit card statement to confirm the balance. Contact the bank or your credit card provider if there is any error or conditional suspension due to a pending transaction.

6. You Entered the Wrong Payment Information

Sometimes, online platforms like Roblox will decline your payments if you enter the wrong personal or billing information.

For instance, if you didn’t receive a one-time password (OTP) or entered the wrong one, your payment will be declined.

Similarly, if you enter an invalid account password or used an irrelevant email account to receive an OTP, your credit card transaction will be rejected.


Make sure to enter the correct credentials for the login first. Then, use the correct email or phone number to receive the OTP.

If you did everything right, double-check the passwords or the billing information registered with your Roblox gaming account.

7. Other Payment Issues at Roblox

Some technical issues may result in a payment declined from Roblox as well.

For instance, if the internet server of Roblox is down due to maintenance, your payments will be declined during this period. Similarly, a slow internet connection can cause payment failures too.

Roblox’s fraud prevention measures also block unauthorized transactions as mentioned above. It happens if you’re an underage user and try to pay through your parent’s credit card when it isn’t registered with Roblox.


Check your internet connection first and then your internet security settings. Make sure the Roblox payment page isn’t blocked by a firewall or the anti-virus installed on your device.

Then, make sure to use an authorized card. If the problem is with the server, try at a different time.